Frequently Asked Questions

General
Q: Do you offer a catalog?
A: Due to costs and time restraints, we do not have a paper catalog. Everything that we have for sale is on the website.

Q: Can I order plans?
A: Except for some radio control models, we do not have plans for sale at this time. Almost none of the Peck-Polymers models show parts drawn on the plans, and we want to supply you with something that will get your project done!

Q: Can I order spare parts for my model?
A: We do not sell spare parts for our kits. More than likely, your older kit will have printwood and it might be missing parts. You will get much more benefit from a new kit or short kit so you can get our laser-cut parts. Please support us and buy a new kit!

Payments
Q: Do I need PayPal to buy from Peck-Polymers?
A: You do not need PayPal to buy from us! You can choose to pay with PayPal or most major credit or debit cards. 

QIs there a minimum order amount?
A
We have set an order minimum of $10. in products.

Q: Can I pay with a money order or personal check?
A: Our secure cart saves time for everyone, so please order on-line.

Q: Can I call you with my credit card number?
A: We will not take credit card info. over the phone. It is safer to buy on-line via the secure website.

Orders/Shipping
Q: Will I get an e-mail confirming my order?
A: Yes, and we will also send you a tracking number when your order is shipped.

Q: How soon will my order ship?
A: Orders are normally shipped within 5 business days or less. We are a small company and can't ship around the clock, but we always ship as soon as possible!

Q: Can you expedite my order?
A:
We ship orders in the sequence they are received and we cannot jump the queue to send out rush orders.

Q: Can you send small parts in an envelope to save shipping costs?
A: We have found that the high-speed equipment at the postal service damages items shipped this way. We will use a padded envelope where possible, but the postage costs are the same as with a package.

Products
Q: Why don't I see the Peck-Polymers model that I remember?
A: We have not produced every Peck model yet, but certain models we produce go out-of-stock often. The models that we currently produce are all shown on the website.

Q: Do you have the McLeod or Jones balsa strippers?
A: Sadly, these products are no longer made.

Q: Will you carry Ambroid Cement?
A: Sadly, Ambroid is gone...and we have none left. Our SIG-MENT glue is the closest thing you can buy!

Discounts
Q: Can we get a discount for our club or group project?
A: We will consider giving discounts on quantity orders for club, school or camp groups. Please use the contact form to discuss your needs.

Dealers
Q: Do you take orders from hobby and on-line shops?
A: Yes; please contact us to discuss your needs!