Frequently Asked Questions
Q: Do you offer a catalog?
A: Due to costs and time restraints, we do not have a paper catalog. Everything that we have for sale is on the website.
Q: Can I order plans?
A: Except for some radio control models, we do not have plans for sale at this time. Almost none of the Peck-Polymers models show parts drawn on the plans, and we want to supply you with something that will get your project done!
Q: Can I order spare parts for my model?
A: We do not sell spare parts for our kits. More than likely, your older kit will have printwood and it might be missing parts that you didn't realize. You will get much more benefit from a new kit or short kit so you can get our laser-cut parts. Please support us and buy a new kit!
Q: Do I need PayPal to buy from Peck-Polymers?
A: You do not need PayPal to buy from us! You can pay with most major credit or debit cards, or use PayPal if you'd like.
Q: Is there a minimum order amount?
A: We have set an order minimum of $10. in products.
Q: Can I pay with a money order or personal check?
A: Our secure cart saves time for everyone, so please order on-line.
Q: Can I call you with my credit card number?
A: We cannot take credit card info. over the phone. It is safer to buy on-line via the secure website.
Q: Will I get an e-mail confirming my order?
A: Yes, and we will also send you a tracking number when your order is shipped.
Q: Can you calculate my shipping?
A: You can do this by adding items to your cart and beginning the checkout process. This will give you the exact shipping cost!
Q: To which countries do you ship?
A: We currently ship to the following countries: Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Fiji, Finland, France, Germany, Greece, Greenland, Honduras, Hungary, Iceland, Ireland, Italy, Mexico, Monaco, Netherlands, New Zealand, Norway, Peru, Poland, Romania, Saint Kitts And Nevis, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Trinidad and Tobago, United Kingdom, United States, and Venezuela. Shipping costs are calculated depending on your location - please begin the checkout process to see the costs.
Q: How soon will my order ship?
A: Orders are normally shipped within 5 business days or less. We are a small company and can't ship around the clock, but we always ship as soon as possible! Covid-19 update: We are busier than usual and the U.S. Postal Service is moving packages slower than usual. Please expect delivery delays.
Q: Can you expedite my order?
A: We ship orders in the sequence they are received and we cannot jump the queue to send out rush orders.
Q: Can you send small parts in an envelope to save shipping costs?
A: We have found that the high-speed equipment at the postal service damages items shipped this way. We will use a padded envelope where possible, but the postage costs are the same as with a package.
Q: Why don't I see the Peck-Polymers model that I remember?
A: We have not produced every Peck model yet, but certain models we produce go out-of-stock often. The models that we currently produce are all shown on the website, and all the Peck models are restocked as possible.
Q: Do you have the McLeod or Jones balsa strippers?
A: Sadly, these products are no longer made. We carry the Master Airscrew balsa stripper, which is a very handy tool.
Q: Will you carry Ambroid Cement?
A: Sadly, Ambroid is gone...and we have none left. Our SIG-MENT glue is the closest thing you can buy!
Q: Can we get a discount for our club or group project?
A: We will consider giving discounts on quantity orders for club, school or camp groups. Please use the contact form to discuss your needs.
Q: Do you take orders from hobby shops?
A: Please contact us to discuss your needs.